Peter has spent his entire career in FM and Workplace Experience. With more than 20 years with the ISS Group, Peter has been involved in most aspects of Service Management, Facility Management, Outsourcing, Marketing and Strategy Development. He is the author of nine industry White Papers and co-author/editor of three White Books as part of the ISS 2020 Vision Series on the future of FM, developed in a collaboration with the Copenhagen Institute for Future Studies. Peter is a former trustee at the IFMA Foundation and he is actively involved in the Industry as both speaker and debater.

Successful cities have always been places of intense interaction, diversity and innovation. Their forms and landmarks shape culture and allow communities to live, work, learn, develop and evolve side by side. Can we learn from the spaces, places and features of cities to design more healthy, supportive, collaborative, innovative and productive workplaces? Showing projects by Zaha Hadid Architects, Uli Blum will present how past, present and future cities can provide valuable lessons and become a role model for the post Covid workplaces from tiny spaces to vast new live-work city structures.

In this session, Philip Ross will share how marginal ideas have become mainstream and by sharing an overview of emerging trends and latest innovations shaping the world of work, he will paint a portrait of the transforming landscape and share tools on how companies can embrace the New World of Work to create new paradigms for workplace.

What happened next? After a wave of announcements on the future of work, how are organizations implementing these new measures. That’s the question regularly asked following Siemens’ decision to allow 140,000 employees, at 125 locations, in 43 countries, the chance to work flexibly two to three days a week.
This session examines the reality of delivering a global work from anywhere model and how this was interpreted differently to suit local operational and cultural needs, along with the measures to make it possible.

Workplaces have undergone a dramatic transformation the past twenty years and is today a significant strategic tool for businesses way to enhance their brand and the employee value proposition. In this talk Jens will go through the development of workplaces and how FM providers have shifted their perspective from “delivering functioning work environments to service users” to “supporting their customers in offering great user experiences”.

New research explores the future of employee communication and the role of voice in an increasingly hybrid workforce. Flexible new ways of working have opened a wealth of opportunities for organisations to reimagine how their workplace could meet the workforce demands. Whilst, an exciting and unique moment for companies looking to create a more agile and resilient approach to the future of work, it does not come without its challenges.

Claus shares EY’s journey to a new Hybrid Work model. The blending of digital and physical workplace and design of workplace behaviours to enable the new hybrid working models. He also shares some great Nordic case studies to illustrate including examples of EY’s first carbon-negative office in Porsgrunn, Norway, a first wooden “plyscraper” office under construction in Drammen, Norway and how they work to innovate new digital solutions to support people with workplace decisions based on behavioral data and AI.

Tim explores the post-pandemic world of work and LEGO Group’s “Best of Both” hybrid working model. He shares what that means for workspace experience, including insights from their new HQ which is due to open Spring 2022.

The purpose of the office has changed. As we begin returning to offices around the globe, there are endless possibilities to help achieve the best new way to work. Hybrid Working is the term on everyone's lips but for many, big questions remain unanswered; How do you bring the workforce back into the office? and What should that office look like?

Her unconventional keynote discusses everything from sex and drugs to happy hormones and designing spaces for each unique individual. Now the Co-Founder of Smart Building Certification, Elizabeth is bringing a diverse group of experts to help move the evolution of smart buildings forward. Smart has the ability to help create creative solutions from data to make our buildings more functional, sustainable, cost effective and healthier, more collaborative spaces for the people inside.

In this keynote, Jeff explores how understanding the interplay between work, workforce, and workplace and the implications on workplace strategy will be crucial. And also how, as managers of the built environment, we must anticipate systemic and disruptive change that will ultimately affect how we access talent, the stability of our value networks and access to markets.