Conference Agenda


The future of work is on everyone’s agenda. This event brings thought leaders together to share cutting edge ideas on the future, from a people, place and technology perspective. It will allow an understanding of the key drivers of change and enablers of innovation that will shape how, where and when work takes place. Our conference programme will explore future technologies, cutting edge award-winning workplaces and people, change and engagement.



Welcome from Moderator

Peter has spent his entire career in FM and Workplace Experience. With more than 20 years with the ISS Group, Peter has been involved in most aspects of Service Management, Facility Management, Outsourcing, Marketing and Strategy Development. He is the author of nine industry White Papers and co-author/editor of three White Books as part of the ISS 2020 Vision Series on the future of FM, developed in a collaboration with the Copenhagen Institute for Future Studies. Peter is a former trustee at the IFMA Foundation and he is actively involved in the Industry as both speaker and debater.

The Connected Workplace

Using technology to connect and engage employees with their work environment. We will discuss how technology can improve the performance of buildings and the productivity of the people within them.

High Performance Workplaces in a Global Context

In this session Uli will showcase the award-winning work by Zaha Hadid Architects and discuss the future of office buildings and how they are developing in a global context. He will examine Case Studies from China including the Soho Galaxy commercial tower in Beijing and the Infinitus Ground Scraper. Describing the key factors in workplace design as visibility, light penetration and communication potential; he explores how computational workplace tools, data analytics, sensor technology, and smart algorithms will impact how we design and what we design, to help shape the workplaces of tomor

Senseable Cities and Digitally Augmented Buildings

As the internet reshapes physical space (traditionally the domain of architecture and design), we can leverage IoT technologies to develop digitally-augmented buildings that can adapt in real time to users’ needs. For workers, this means an unprecedented degree of personalization and customization of their office experience. But where does this ultimately lead? Emma addresses the evolution of traditional workspace and offers a glimpse into the ‘office of the future’ and new ways of working.

Buildings as a Platform – and Active Contributor to Business Success

Buildings are no longer passive assets. Instead, they are interfaces between people, processes and services within, and should be treated as active contributors in business success. Office buildings should function as a platform for innovation and experience by offering a smart environment and people-centric solutions.


Welcome Back

Workplace Experience

How we engage with technology, space and each other is changing. How do we anticipate and solve shifting demands? We examine what workplace experience will look like in 2020.

From Facility Management to Workplace Experience

Workplaces have undergone a dramatic transformation the past twenty years and is today a significant strategic tool for businesses way to enhance their brand and the employee value proposition. In this talk Jens will go through the development of workplaces and how FM providers have shifted their perspective from “delivering functioning work environments to service users” to “supporting their customers in offering great user experiences”.

Changing Workplaces: Trends, Challenges, and Solutions

In this session, Bianca will walk us through the collaborative work challenges of today's workspace - from the workplace itself to workstyles and devices. We will dive into the evolution of how we work, identify key trends, and touch upon the technology and user experience that are key to keep up.

Is Your Workplace Your Flagship? Designing Workspaces Around Experience

Understanding the evolution of workspace design |Approaching workspace design through Experience: FITCH’s Experience Themes | Behind Microsoft’s new APAC HQ: The beating heart of Microsoft’s workplace design strategy, and Kantar’s HQ in Dubai …More information about FITCH’s Experience Themes can be found here:

Move over BYOD. It is Time for Bring Your Own Meeting (BYOM)

Bring Your Own Meeting (BYOM), an extension of BYOD, has arrived. BYOM allows people to use the conferencing platform they are most comfortable with in the most effective manner possible. Given the improvement this makes to workplace productivity, it is the next, strategic step for personal empowerment and collaboration.


Welcome Back

People Centred Workplaces: Cultivating Culture & Engagement

As attracting and retaining talent moves up the global business agenda, how can your organisation cultivate an engaged work environment and high-performance culture

How We're Decreasing Productivity, Engagement and Innovation: The Science Behind the Way We Work

Burned out from the rock and roll world of advertising Elizabeth embarked on a journey to discover how we work best. This session covers everything from sex and cocaine to feel good hormones and cognitive performance; she explains how our bodies and brains react to work and the incredible potential she’s seeing in her research to revolutionize the workplace.

Offices and Behaviour

Audun Opdal, Senior partner, 3XN, will share some of 3XN's guiding design principles, i.e. adaptability to fit business' ever-changing needs and people-centered design for office projects such as the IOC's new HQ in Lausanne, Quay Quarter Tower in Sydney and 2-3 Finsbury Avenue in London.

Panel Debate | The Common Importance of the Community

This session engages senior workplace professionals from leading Scandinavian organisations to debate and divulge latest thinking on the Future of Work. Lene will present new research which highlights the importance and effectiveness of community within spaces: and go on to explore the importance of social capital, trust, and belonging with leading industry practitioners from EY, Lego and others who share their experience on building culture with the emphasis on space, community and relationship as bedrocks of organisational values.

Coffee Break

Welcome Back

Augmented Work - The Next Frontier

As developments in AI, automation, robotics and machine learning create new scenarios for work and workplace, Jeremy Myerson, director of WORKTECH Academy, will explore the parameters and features of augmented work. He will draw on five different types of human-machine interaction (assigned, supervised, coexistent, assistive and symbiotic) to suggest implications for commercial office property.

Closing Keynote

New technologies and business models are creating a white water of change pressuring us to find new ways to adapt and succeed. In his presentation, Jeffrey Saunders will highlight the key trends and drivers shaping the new ways of working revolution and how you can prepare.


Conference Closes


WORKTECH speakers are leading international thinkers, industry strategists and radical visionaries. Our speakers come from some of today’s most successful companies as well as a broad range of progressive and influential organisations.

Please contact Caroline Bell for more information on speaking opportunities


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