The global pandemic brought our attendance in the office to an abrupt halt and triggered a complete re-evaluation of the purpose of the workplace. This opening session offers an overview of emerging workplace trends and innovations and explores what happens next, advancing a manifesto for 'unworking' - unlearning old habits and rituals established for an outdated office and creating new ones fit for an age of digital technology, design innovation and diverse workforces.

In this fireside chat, leaders Alejandro Perez and Philip Ross will discuss the continued transformation of workplace, examining key drivers of innovation and emerging trends that are shaping the future of work in the financial services sector.

What lies ahead for the workplace in 2023? To succeed, leaders need to understand the policies, practices, and metrics that will most affect the people, places, and assets they manage. This session offers in-depth analysis of today’s most pressing trends where we examine imminent state of the workplace in the context of worktech.

In this session, we will examine how financial services employers are innovating their workplace strategies and adopting flexible and remote policies to support evolving working models. Offering varying perspectives from within the financial services sectors, our experts will also discuss obstacles that may impact the ability to innovate and adopt flexible work practices.

Keeping your workplace portfolio agile in any economy requires you to anticipate problems – from building services to employee experience – and to take action in real time. Property managers and their tenants are turning to workplace data for actionable insights. This session will explore the complex job of workplace forecasting, and how a 360-view through analytics can help optimize buildings or standalone offices for security, efficiencies, and great experiences.

In the age of the “anywhere office”, technology will play a more vital role than ever. It is now crucial for businesses to leverage data to understand how people are using workspaces and implement technologies that will keep teams connected, organized, safe and ultimately enhance their experience and productivity. Our experts will share how some of the largest and most innovative global companies revolutionize how they use technology to improve their workplace ecosystems and attract and retain talent.

2023 is a critical year to shape new working norms that make sense for a company’s bottom line and employee productivity and retention. Employers are focusing on employee experience as a way to engage and inspire employees and entice them back into the office. The right digital tools can energize return-to-office RTO initiatives while helping attract and retain the best employees. Session panelists who have successfully implemented workplace app technology to support their RTO programs will share their experiences, lessons learned, and measurements for success.

Hybrid Workplace Integration continues to evolve for many organizations. In this discussion, we will explore how to improve the Hybrid Employee Workplace Experience and to enable Smart Workplace Technologies within the financial services sector. Hybrid Workplace leading strategies, practices and solutions will be discussed during the panel session.

In early 2019, Scotiabank’s Toronto Contact Center was looking for a change. They had a growing workforce, and an outdated space. In this session, Design Lead Melissa Davis and Change Lead Hilary Green will show you how they approached taking the Toronto Contact Center from a design straight out of 1970 to space that is future proof for years to come.

This session explores how best to create optimal environments for employees to do their work, examining how cross-functional and human-centred approaches can be leveraged to make the office and greater workplace ecosystem more purposeful. How do we measure what is great? How do we successfully work across functional real estate, human resources (HR) and information technology (IT) to deliver it?